This Refund Policy is a mandatory part of our License with you. Please read it thoroughly before downloading or installing the MobMonitor software. By downloading, installing, or using the software, you agree to adhere to the terms of this Refund Policy, which is legally binding. If you do not accept these terms, do not download or install the software. This policy applies to all activities on the MobMonitor website, including downloading, installing, or using the software.

If you have already subscribed and installed the software on an incompatible brand/model of phone, you may opt for a free phone change and install on a compatible phone as many times as you want. During this period, your license expiry will not be affected and will continue from the date of final installation. Refunds will not be provided in such cases.

General

Claims for refunds are subject to the satisfaction of MobMonitor regarding any functionality not working as demonstrated on our website. MobMonitor is not responsible for providing any functionality that is absent or not shown on its website, and refund claims for such reasons will not be entertained.

You must ensure compatibility of your device before downloading or installing our software, as MobMonitor neither recommends nor takes responsibility for device compatibility. Since the software is phone-specific (one software per phone), no refund claims will be entertained for incompatibility.

Refund claims are only considered for technical faults in the software's functionality. Claims regarding poor voice recordings will not be entertained, as these are often due to system or mobile network issues.

If you experience technical issues with the software, our technical team will attempt to resolve them. If the issue cannot be resolved, you may be eligible for a full refund as per this policy. Many refund claims are resolved after receiving technical support.

Conditions for Refund

No refund will be issued if the reasons are beyond MobMonitor's control, including but not limited to:

• No refund request will be entertained after 7 days of purchase.
• Refund applies only to the primary (first) MobMonitor subscription.
• Refunds may be issued only once. Renewals or additional subscriptions are not eligible.
• We only support Android devices. No refund will be provided if you cannot install MobMonitor on other operating systems.
• Requests made by anyone other than the user (the person who paid and installed the software) will not be entertained.
• Requests for changing software/bouquet will not be entertained.
• No refund for carelessness in maintaining passwords.
• If your phone loses connection with MobMonitor due to accidental deletion, reset, or internet failure, we will help reinstall the software for the remaining period, but no refund will be given for lost time.
• Use of the phone for illegal purposes or in violation of our terms.
• No refund for reasons not directly attributable to MobMonitor, such as loss of phone, internet issues, mobile service problems, device changes, OS changes, factory resets, failure to follow installation guidelines, or legal confiscation.
• It is your responsibility to verify compatibility with your child's device before purchase. No refund for unsupported devices or brands. If you purchase for an incompatible device, we can pause your subscription until you get a compatible device.
• No refund for personal reasons (e.g., changed mind, mistaken purchase, unused software).
• No refund if you do not have access to the child's device.

Call Recording

Call recording is one of many features offered by MobMonitor and is not subject to refund. If you are not getting call recordings properly, please:
1. Initiate a live chat on our website for assistance with call recording settings.
2. If call recordings are still not appearing, enable the in-built call recorder on the child's phone.
3. If there is no in-built call recorder, install a reliable call recorder app from Google Play.

If, after these steps, call recording still does not work, it is likely due to Android limitations, not the application. Google has deprecated call recording APIs for privacy and legal reasons. For more information, visit the Google Android support page.

VoIP Call Recordings

VoIP call recording depends on device hardware and firmware. Not all devices support this feature, and some may only record one side or have poor quality. If you are not satisfied with WhatsApp call recording quality, contact us within 48 hours for a partial refund. After 48 hours, VoIP call recording is not eligible for refund.

Refund Procedure

To request a refund, email us at contact@mobmonitor.com only if you are eligible. We will investigate and decide within 15 business days. If a refund is granted, 20% will be deducted for payment processing and administrative costs. The refund amount will be credited within 10-15 days.

Note: Refund requests via Live Chat are not accepted.

Usage

This application is strictly for monitoring children. You must have consent or ensure the device user is aware. If the application is installed without knowledge or consent, services will be stopped and no refund will be provided.